- General information
This document describes how Sole in Balance (hereinafter the 'Therapist') regulates and respects the privacy of the user of the website (hereinafter the 'User', plural the 'Users') and what information about the User is collected from the website. In addition, this document also describes how the Therapist collects, stores and uses data as an alternative / complementary care provider. If the user of the website uses the services of the Therapist, the user of the website will be referred to as the "Client, plural the "Clients".
- Request for consent and display of privacy statement
The Therapist requests the User to read this Privacy Statement before using this website and if they do not agree with this Privacy Statement, not to use the website.
- Nature of retained information
Now and in the future, the Therapist collects information about the Users of this website. The Therapist uses the website for the purposes indicated below.
3.1 When the Therapist's website uses a webshop or another way in which products can be purchased
For orders via the website, personal data such as name, address, age (age to test legal capacity - legitimate interest), gender, e-mail address and telephone number are stored. In that case, information is recorded in the privacy register in order to comply with the GDPR (General Data Protection Regulation).
3.2 When the Therapist's website has an option to request information (for newsletter, or other information) or share information with the User
To request information via the website, personal data such as name, address, age (age to test legal capacity - legitimate interest), gender, e-mail address and telephone number are also stored. In that case, information is recorded in the privacy register in order to comply with the GDPR (General Data Protection Regulation).
3.3 When the Therapist's website provides an option for the User to register or sign up for alternative care (User becomes Client)
The Therapist collects more data from a Client than from a standard user. The therapist is legally obliged to maintain an extensive client file for each Client. See article 3.4 for more information.
3.4 The Therapist keeps a record of each Client
This file contains the following types of data of the Client: name, address, age (age to test legal capacity - legitimate interest), gender, e-mail address, telephone number, medical data, notes on the (mental) health status of the Client, and information about the examinations and treatments performed by the Therapist regarding the Client as well as the frequency of the Client purchasing care from the therapist.
In short, the Therapist documents each time the Client receives care who, when received the treatment and what treatment was provided. The treatment agreement is also included in the client file. It is possible that the Therapist, with the explicit consent of the Client, requests medical data from a fellow healthcare provider or from a general practitioner, for example. This information is also included in the client file.
3.5 E-mail messages
When e-mail messages are sent, such e-mail and / or associated information from the e-mail may be stored.
- Purpose of storing information
The information is used for various purposes. Retained information as reported in Articles 3.1 and 3.3 is used to complete and invoice orders/services and deliveries thereof, for accounting purposes and for the settlement of any disputes. Information from Articles 3.3 or 3.5 can also be stored for this purpose.
4.2 Improvement of services
Collected information referred to in Articles 3.2, 3.3 and 3.5 and possibly 3.1 is used to improve the website and to optimize the user-friendliness of our website.
Information collected as mentioned in section 3 (with the exception of section 3.4) may also be used to point out information of interest to Users.
Collected data (again excluding data from section 3.4) is used to develop new products and services. This concerns information that is provided by the user to the therapist during the visit to the website, or via other means.
This data can be used for marketing purposes and as anonymous statistical information for customers and business partners.
Privacy-sensitive data, such as credit card information, will be treated confidentially and will not be made available to third parties. Personal data is only used for commercial purposes if a user is a customer (GDPR basis: execution of an agreement and / or legitimate interest) or if unambiguous permission has been granted in advance in accordance with the GDPR.
4.4 The client file
The Therapist is legally obliged to keep a file for each Client in a designated client file. The data in this file will be kept for 15 years. The information in the file is used to provide effective care. In addition, the information can be used for several other purposes:
(i) Financial Administration - For preparing an invoice, for example.
(ii) Anonymized Discussion During Intervision - The Therapist may have peer review with a fellow therapist and then discuss the case of the Client. This is anonymized; there is no personally identifiable information that is discussed.
(iii) Inform other care providers - For example, when the Therapist is absent and observes another therapist, or when referred to another therapist (cannot take place without Client's consent).
(iiii) If the client file is shared for any other purpose, this will be done with the consent of the Client.
4.5 Information on the invoice
The Client will receive an invoice if alternative care has been provided by the Therapist. This means that after payment by payment request or cash it is immediately given or otherwise sent by e-mail with a password to the e-mail address specified by the Client. This bill contains the following information from the Client: Name, Address, Place of residence, Date of birth, Cost of the consultation, description of the Type of care provided, Date of treatment. This information is for the Client's records and, if the therapist's treatments qualify for reimbursement from a health insurance company, can be submitted to the reimbursing health insurance company.
- Changes to data or questions about privacy
If the User or the Client wishes to change or have the information stored by the Therapist deleted, or if the User or the Client believes that the information is being used for a purpose other than that for which it was provided, the User or the Client must report this to the Therapist by post or e-mail as stated in Article 9. The Therapist will then ensure that the data is amended or deleted, with the exception of the information that is required by law or is directly related to a concluded agreement, if the information is necessary.
The Therapist uses standard technologies to ensure safety as much as possible and to prevent unauthorized access as much as possible. However, this cannot be guaranteed with complete certainty. The Therapist is not liable for unauthorized use of the information named in Article 3. The Therapist advises to change passwords regularly and to only work with a reliable and secure browser.
- Contact details of website user
Users and Clients are required to notify the Therapist of changes of address and changes to other contact details. As long as the Therapist does not receive a notification of changes to address or other contact details, the last information known to the Therapist will be considered as the correct information. Any miscommunication or incorrect delivery resulting from this is at the expense and risk of the User or Client. As long as a new address has not been communicated, the User or Client remains liable for the possible incorrect delivery of ordered products.
- Contact Information of Therapist
The Therapist can be reached via the following channels:
Full name: Sole in Balance
Correspondence: Wonderfontein 48, 1448RK Purmerend
Visiting address: Westerdok 808, 1013BV Amsterdam
Telephone: 020 215 7560
KVK number: 82297835
- Additional information
10.1 Complaints regarding the way in which the information of the User or Client is handled can, if desired, also be reported via the website of the Dutch Data Protection Authority (www.autoriteitpersoonsgegevens.nl).
10.2 If the User or the Client shares a photo or other image as part of the information referred to in article 3, this photo or image will also be stored as information as stated in Article 4.
10.3 If the Therapist uses the services of a third party that acts as a processor of information as described in Article 3, the Therapist has entered into an Agreement with this party.